Warranty and Inverter Swap
Warranty support for every brand bought from Sunlectric, and the Inverter Swap: a working residential inverter from our stock first, then we claim from the maker.
Last updated: 29 October 2026.
Every product we sell carries its manufacturer's warranty. Sunlectric adds two things on top: we handle the claim for you, and for eligible residential inverters we swap the unit from our own stock first.
1. Warranty support: every brand, every buyer
For any product bought from Sunlectric, one WhatsApp number handles the claim:
- Send the invoice number, the serial number, photos or a short video of the fault, and the inverter's error code or your test readings to +91 89567 89307 (wa.me/918956789307).
- We log the case, check basic troubleshooting with you, and raise it with the manufacturer.
- We follow it up with the manufacturer, so you don't have to chase them.
- You get updates on WhatsApp until the case is closed. Our target is to close cases within 30 days; the final decision and timeline are the manufacturer's.
Every unit's serial number is on your Sunlectric invoice, so missing papers don't hold up a claim.
2. Inverter Swap: a working inverter first, the claim later
When an eligible inverter fails, your customer should not wait weeks for the maker. With the Inverter Swap, we send a working unit from our stock first, and we deal with the manufacturer ourselves.
What is the Swap price? It is a slightly higher price for the same inverter. The difference pays for the spare units we keep on our shelf and the work of chasing the manufacturer. In return, Sunlectric takes on the waiting, not you.
| When the inverter fails | Bought at the standard price | Bought at the Swap price |
|---|---|---|
| Who handles the claim | Sunlectric, with the manufacturer | Sunlectric, with the manufacturer |
| Your customer's system | Off until the maker repairs or replaces it (this can take weeks) | Back on with a working unit dispatched within 2 working days of our check |
| Your time on site | Remove, wait, refit | Remove, refit the same week |
Ask for the Swap price on your price sheet or on WhatsApp. It is printed next to the standard price for every eligible model.
| Which inverters | Residential on-grid and hybrid inverters up to 10 kW, bought from Sunlectric at the Swap price |
| How you know | The Swap price is shown next to the standard price on your price sheet, and the invoice line says "Swap: yes, valid till" with the date |
| How long | 12 months from the invoice date |
| When it applies | Our desk confirms the fault from the error code, photos or a video call, and the unit was installed as per the maker's manual with surge protection and earthing |
| What you get | A working unit of the same model (or an equal or higher rating if that model is out of stock), dispatched within 2 working days of confirmation |
| What you send back | The faulty unit with its accessories within 7 days. If it is not returned, it is billed at the Swap price |
| How many | One swap per serial number |
| After the swap | The replacement carries the rest of the original warranty. We claim from the manufacturer |
Not covered by the Inverter Swap
- Physical or water damage, burns, insects or rodents
- Lightning or surge damage where surge protection was not fitted
- Wrong wiring, wrong string design or use outside the datasheet limits
- Units that were opened, repaired by others or tampered with
- Serial numbers that do not match the invoice
- Inverters bought at the standard price (warranty support in section 1 still applies)
3. What no warranty covers
Manufacturer warranties generally do not cover damage from incorrect installation, unsuitable cabling or protection, lightning or surges without proper protection, physical damage, or use outside the datasheet limits. Labour and travel for removal and refitting are usually not covered either. Our guides on earthing and lightning and the commissioning checklist help you avoid these.
Under MNRE's 2026 procedure for modules in government programmes, modules carry at least a 10-year product warranty and a 25-year power warranty. Check each datasheet for the exact terms.
Questions
WhatsApp or call +91 89567 89307 · [email protected] · See also shipping and returns and the partner programme.
The manufacturer's warranty is the manufacturer's promise. The Inverter Swap is Sunlectric's own promise, only on the terms above.